At H5Den, we aim to provide high-quality digital marketing education that delivers value and real-world results. Before you proceed to purchase our course, please take a moment to read and understand our refund policy carefully. This policy applies to all purchases made through our website and is designed to ensure transparency and clarity.
1. Nature of Our Products:
All H5Den offerings are fully digital in nature. Once payment is successfully processed, you receive instant access to all course materials, including videos, documents, tools, and downloadable resources. Since the entire product is delivered immediately after purchase, there is no way to "return" or "revoke" access to these materials.
2. No Refunds Under Any Circumstances:
Due to the instant and irreversible nature of digital content delivery, we maintain a strict no-refund policy. This means that once a purchase is completed, you will not be eligible for any refund, regardless of your usage, access, satisfaction level, or change in personal circumstances. All sales are final and non-reversible.
3. Responsibility of the Buyer:
It is the buyer’s responsibility to carefully review the course details, curriculum highlights, disclaimers, and pricing before making a purchase. We do not accept refund requests arising out of buyer’s remorse, accidental orders, or unmet personal expectations. Please make sure you understand the nature of the content and what is being offered.
4. Technical Support:
If you experience any difficulty accessing the course materials, you are encouraged to contact our support team at h5den.help@gmail.com. We are committed to resolving all technical issues within 24 hours and ensuring that you can access what you paid for. However, technical issues are not a basis for refunds.
5. Unauthorized Charges:
If you believe your payment was made fraudulently or without your consent, you must immediately contact your bank or payment gateway. We are not liable for any unauthorized transactions made via your account or card. Refunds will not be processed from our side for such claims — they must go through your financial institution.
6. Dispute Resolution:
By purchasing from H5Den, you agree to settle any disputes directly with us via email first. Raising chargebacks or payment disputes without first contacting our support team may lead to a permanent ban from our platform and legal reporting for digital piracy or misuse.
7. Policy Changes:
We reserve the right to amend or modify this Refund Policy at any time without prior notice. Any such changes will be posted on this page and effective immediately. Continued use of our platform implies acceptance of the updated terms.
If you have any questions or concerns about our refund policy, please write to us at h5den.help@gmail.com. We believe in complete transparency and are here to assist you in every way possible — except processing refunds.